Welcome to Shifted Compass, LLC. These Terms and Conditions govern your use of our website, services, and travel planning offerings. By accessing or using our services, you agree to comply with and be bound by these terms. Please read them carefully.

1. General Terms

Shifted Compass, LCC provides professional travel planning, booking coordination, and advisory services. By using our services, you confirm that you are at least 18 years of age or have parental or guardian consent. We reserve the right to update or modify these Terms and Conditions at any time. Continued use of our services constitutes acceptance of any changes.

2. Booking & Payments

2.1 Reservations

• All travel arrangements are subject to availability and final confirmation by suppliers.

• Prices are not guaranteed until payment has been received and confirmed.

• Travelers are responsible for providing accurate and complete information at the time of booking.

2.2 Payment Terms

• Full or partial payment may be required at the time of booking, depending on supplier requirements.

• Accepted payment methods may include credit/debit cards, bank transfers, or other approved payment options.

• Failure to submit payment by the stated deadline may result in cancellation of services or reservations.

2.3 Cancellations & Refunds

• Cancellation and refund policies vary by supplier (including airlines, hotels, cruise lines, and tour operators).

• Refund eligibility is governed by the individual supplier’s policies and may include penalties or non-refundable amounts.

• Shifted Compass, LLC is not responsible for refunds beyond the terms established by the travel supplier.

3. Travel Documents & Requirements

Travelers are responsible for obtaining all required travel documents, including passports, visas, and identification. Shifted Compass, LLC is not liable for denied boarding, entry, or participation due to missing, expired, or incorrect documentation. Health, vaccination, and entry requirements vary by destination and are subject to change. Travelers are responsible for complying with all applicable regulations.

4. Travel Insurance

Shifted Compass, LLC strongly recommends the purchase of travel insurance and may offer access to coverage through third-party insurance providers. Insurance coverage details, benefits, exclusions, and claims are managed directly by the insurance provider and are subject to the insurer’s terms. Shifted Compass, LLC is not responsible for claim decisions or coverage disputes.

5. Role of Shifted Compass, LLC

Shifted Compass, LLC acts solely as an intermediary between travelers and independent third-party suppliers.

We do not own, operate, or control airlines, hotels, cruise lines, transportation providers, or tour operators, and we are not responsible for their acts, omissions, or failures.

6. Liability & Responsibilities

6.1 Third-Party Providers

Shifted Compass, LLC is not responsible for delays, cancellations, overbookings, service interruptions, or changes made by suppliers.

6.2 Force Majeure

We are not liable for disruptions caused by events beyond our control, including but not limited to natural disasters, weather events, labor strikes, political unrest, public health emergencies, or acts of government.

6.3 Traveler Responsibilities

Travelers agree to comply with all local laws, customs, and regulations during travel. Any damage, loss, or disruption caused by a traveler is the sole responsibility of the traveler.

7. SMS Opt-In Terms & Conditions

By providing your phone number and opting into SMS communications, you consent to receive text messages from Shifted Compass, LLC for:

• Booking confirmations and travel updates

• Payment reminders and billing notifications

• Secure links for proposals, itineraries, and approvals

7.1 Consent & Opt-Out

• Message and data rates may apply based on your mobile carrier.

• You may opt out at any time by replying STOP to any message.

7.2 Privacy & Security

Your phone number will only be used for the purposes described above.

Shifted Compass, LLC does not sell or share SMS contact information with third parties and takes reasonable measures to protect your personal data.

8. Privacy Policy

Personal information collected during inquiries, planning, or booking is used solely for travel-related purposes. Information is not shared with third parties without consent, except as required to fulfill travel arrangements. Please refer to our Privacy Policy for additional details.

9. Changes to Terms

Shifted Compass, LLC may update these Terms and Conditions at any time. Changes will be posted on our website, and continued use of services constitutes acceptance of the revised terms. If changes materially affect your rights, we may notify you via email.

10. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of Nebraska, without regard to conflict of law principles.

11. Dispute Resolution

Any disputes arising under these Terms and Conditions shall first be addressed through good-faith mediation. If mediation is unsuccessful, disputes may be resolved through binding arbitration or legal proceedings in the appropriate courts within the State of Nebraska.

12. Contact Information

For questions or concerns regarding these Terms and Conditions, please contact:

Shifted Compass, LLC
📧 Email: hello@shiftedcompass.com
📞 Phone: 402-468-8262
🌍 Website: www.shiftedcompass.com

1. Introduction

This Privacy Policy describes how Shifted Compass, LLC, an independent travel advisor affiliated with Nexion Travel Group (“Nexion”), collects, uses, discloses, and protects your personal information when you use our travel planning and booking services (the “Services”). While I operate my own travel business independently, I use Nexion’s systems and preferred suppliers to book travel arrangements.

By using my Services, you agree to this Privacy Policy.

2. Who We Are

Shifted Compass, LLC (“we,” “our,” or “us”) is an independently owned and operated travel agency affiliated with Nexion Travel Group, a host agency headquartered in the United States. We provide travel consultation, reservations, and trip planning services for individuals, families, and groups.

3. Information We Collect

We collect personal information from you for the purpose of researching, planning, and booking your travel arrangements. This may include:

a. Personal Information

• Full name, date of birth, and contact details (address, phone, email)
• Passport and government ID details (for flights and international travel)
• Payment information (credit/debit card, billing address)
• Emergency contact details
• Travel preferences, frequent flyer numbers, and loyalty program information
• Health or accessibility information relevant to travel (if voluntarily provided)

b. Automatically Collected Information

When you visit our website or communicate electronically, we may collect:

• IP address, browser type, and device information
• Site usage data (through cookies or analytics tools)

4. How We Use Your Information

We use your information to:

• Research, plan, and book your travel arrangements
• Communicate with you regarding your trips, inquiries, or quotes
• Process payments and issue invoices
• Coordinate with travel suppliers, Nexion, and travel protection providers
• Send itinerary details and travel updates
• Provide customer support before, during, and after travel
• Comply with legal, tax, or accounting requirements

We do not sell your personal information.

5. Information Sharing and Third Parties

To provide travel services, we may share your information with:

• Nexion Travel Group, which provides booking platforms, supplier interfaces, and administrative support
• Travel suppliers such as airlines, hotels, tour operators, cruise lines, car rental companies, and insurance providers
• Payment processors and financial institutions for secure transactions
• Government authorities, when required for travel documentation or by law
• Third-party service providers (e.g., email marketing tools, cloud storage), under confidentiality agreements

We share only the information necessary for each transaction.

6. Data Security

We use reasonable physical, electronic, and administrative safeguards to protect your data from unauthorized access, alteration, or disclosure. All payment transactions are processed securely using encrypted systems. However, no online data transmission can be guaranteed to be 100% secure.

7. Data Retention

Your personal data will be retained only as long as needed to:

• Complete your bookings and travel arrangements
• Comply with legal, accounting, or tax obligations
• Maintain customer service and support records

After this period, your data will be securely deleted or anonymized.

8. Your Rights (U.S. Residents)

Depending on your state of residence, you may have the following rights:

• Right to Know: Request details about the personal data collected about you.
• Right to Delete: Request deletion of your data, subject to legal or contractual obligations.
• Right to Correct: Request correction of inaccurate information.
• Right to Opt Out: Opt out of data sharing for marketing or analytics.
• Right to Non-Discrimination: You will not be penalized for exercising your privacy rights.

To make a privacy-related request, please contact me at: hello@shiftedcompass.com.

9. Cookies and Tracking

My website (and tools I use through Nexion) may use cookies and analytics to:

• Enable essential website functions
• Track website performance and improve usability
• Provide personalized content or marketing offers

You can control cookies through your browser settings.

10. Children’s Privacy

My services are not directed toward children under the age of 13. I do not knowingly collect personal information from minors. If I learn that information has been provided by a child, it will be deleted promptly.

11. Relationship with Nexion Travel Group

As an independent contractor affiliated with Nexion Travel Group, I operate my own business and client relationships. Nexion provides access to supplier systems, booking tools, and back-office support but does not control how I manage client communications or marketing. Nexion’s corporate privacy policy may apply to data stored or transmitted through its systems. You can review it at: https://nexion.com/privacy-policy

12. Updates to This Policy

We may update this Privacy Policy periodically.
 Updates will be posted on this page with a revised “Last Updated” date. Your continued use of our services after such updates constitutes acceptance of the revised terms.

13. Contact Information

For questions, privacy requests, or concerns, please contact:

Shifted Compass, LLC
📧 Email: hello@shiftedcompass.com
📞 Phone: 402-468-8262
🌍 Website: www.shiftedcompass.com

If you have unresolved concerns related to Nexion’s systems or data policies, you may also contact Nexion directly at: privacy@nexion.com