Why should I book with a travel advisor?

Planning a trip can take upwards of 30 hours and involves countless decisions—flights, accommodations, excursions, transfers, and more. A travel advisor like Shifted Compass saves you time, reduces stress, and adds value by securing exclusive deals and perks not available to the public, while coordinating every detail so you can focus on enjoying your journey.

Do you charge a fee for your services?

We do. Shifted Compass charges a Travel Advisory Fee for our planning services. This fee covers the time, expertise, and care we dedicate to creating a personalized itinerary, coordinating bookings, and providing support before and during your trip. The fee is non-refundable, whether or not you choose to follow through with the booking. Discounts may be available for military personnel, frequent travelers, or during special promotions.

Do you offer travel insurance?

Yes! Shifted Compass can purchase travel insurance on your behalf through our trusted suppliers. We highly recommend coverage for all trips, providing peace of mind against unexpected events like cancellations, medical emergencies, or lost luggage—so you can focus on enjoying your journey instead of worrying about what might go wrong.

What is your cancellation and refund policy?

Our cancellations and refunds follow the policies of the suppliers we book with, including airlines, hotels, cruises, and tour operators. Fees and deadlines vary by supplier, so any refundable amounts or penalties are determined by their terms. We provide guidance throughout the process and help you navigate changes to maximize any eligible refunds.

Can you handle special requests like dietary needs or accessibility accommodations?

Absolutely! Shifted Compass works with trusted suppliers to accommodate special requests whenever possible. Whether it’s dietary restrictions, mobility or accessibility needs, or personal preferences, we coordinate with hotels, cruise lines, and tour operators to make your trip comfortable and enjoyable. We can also help make celebrations extra special, whether you’re marking an anniversary, birthday, retirement, or other milestone.

Can you handle payments and deposits on my behalf?

Sure can! Using the Travefy platform, software designed specifically for the travel industry, we can securely manage payments and deposits for your trip. This includes coordinating with suppliers, tracking individual payments for group travel, and providing a safe, centralized way to handle transactions. Our secure system ensures your payment information is protected while giving you peace of mind throughout the planning process.